Home Visit Domestic Cleaning Plan

What Happens at Your Home Visit

Making Your Cleaning Plan at the Home Visit

  • A home visit is arranged at a time that is convenient for the client via a telephone call. We can visit either in the daytime or perhaps evening visits for clients who work during the day.
  • We will ask for some general details to put on our booking system, Name, address, contact number and email address.
  • You will be notified of your home visit appointment via the booking system before our visit.
  • One of our management team will arrive with our detailed cleaning plan paperwork on the day and time that the home visit has been scheduled.
  • For our elderly clients, we are more than happy for a relative to be present during the visit.
  • The tailored cleaning plan is then discussed with the client and us, taken back to the office to amend and then we have the perfect plan for your cleaning requirements to suit your home.
  • If you happen to have a larger property, we can alternate certain tasks and rooms every week if this is required.
  • A Suitable day and time is arranged with you for your weekly cleaning service.
  • You will receive a text message or email from our booking system to confirm your appointment.
  • Our cleaning staff will have notes on their app of any special instructions that should be required, e.g. bed changes, certain products to be used on certain surfaces, key box codes, Pets and their care, allergies, health conditions, etc.
  • Your cleaning plan will also be left at your home in your chosen place for you to view.

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The first clean

On the day of your first clean, a manager from our team will arrive with the cleaners to go over the cleaning plan with you and perhaps introduce you to your cleaners.

Should you wish to be there to meet with them. If you are not at home this is fine too as our staff are skilled and methodical and know exactly how to clean your home to a high standard.

On a weekly basis you will be notified by our booking system to let you know what time your cleaners are arriving.

We like to get to know our clients and have a chat with them at the home visit. We are friendly and committed to building good communication and relationships with our customers.

Sparkles Cleaning Team

Domestic & Office Cleaning

Contact Us

7 Auldton Dr, Lesmahagow, ML11 0BB

07979 227 811

Our Promise

We treat all our customers and our staff with respect, courtesy and professionalism at all times.

Our aim is to constantly improve our services in order to exceed your expectations.

We provide excellent value for money on regular weekly or, fortnightly cleans.

We carry £1m worth of insurance cover.

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