They say a magician should never show you how the trick was done, and the mystery of the movies is lost when you discover what goes on behind the scenes.
However, it seems this is no longer the case, where we appear to be entering a new age of transparency. In the time of coronavirus, people wish to peek behind the curtain, and a service which was once performed behind closed doors is now being carried out in public. Some say this may be the secret to maintaining customer confidence, in an ever-changing world, rendered almost unrecognisable by Covid.
There was a time when people would come into the office the next morning, after the cleaning crew had been working the night shift and may not give it much thought. They may notice the cleaners had done a good job, but not fully appreciate what may have gone into it.
There is an organisation known for assisting a cross-section of people, place, and spaces, providing integrated facility solutions. Ensuring everything runs smoothly and efficiently. ABM UK, based in Glasgow, serves around 1,500 sites all over Britain, from commercial locations and shopping centres to airports, amongst others. They operate in a wide range of industries and services, including aviation, retail, banking, and cleaning, amongst others.
ABM UK compiled independent research examining how people feel about the presence of cleaners in built environments regarding Covid, in comparison to before the pandemic started and the results were interesting. They reveal that, for many people, just the sight of cleaners working away, and disinfecting a public space can reassure them the area has been scrubbed down and rendered safe, which can inspire confidence, making them less wary about going on-site or back to work.
During the research, of which about 1000 people asked, around three-fifths stated observing cleaners at work in public faces shows them safety measures are being followed, providing a sense of security. At the same time, almost half of those surveyed said observing public spaces being cleaned hit home the importance of maintaining cleanliness and taking precautions.
In the end, around 25% of those surveyed said actually observing cleaners at work, sanitising a busy environment like an office space, airport, or shopping centre, helped them trust their surroundings and feel safe.
We all must work together, to help one another make it through this crisis. The survey suggests seeing with your own two eyes a workspace being cleaned can put your mind at ease, which, in these special circumstances, can ultimately be the most important thing.